Refund policy

Returns & Exchanges

If you are not satisfied with your purchase, we would be happy to offer a refund or exchange on the unused and unopened items(s) within 14 days of the original purchase date.

Returns are applicable for purchases made online at www.soapandpaperfactory.com ONLY. If you have purchased through a third-party marketplace, please reach out to them directly for resolution.

To place a return or begin and exchange, e-mail info@soapandpaperfactory.com with the following information:

• Customer name
• Order number
• Items(s) to be returned
• Reason for return
• Image of product

Soap & Paper Factory will respond with information about your return, including the address for the return of the merchandise. To prevent damages in transit, please ship the item(s) back in the original packaging including the Original Packing Slip. Once the return(s) have been received by Soap & Paper Factory, a refund in the original form of payment will be issued. 

All return shipping costs are customer's responsibility.