(845) 353-4566 x 703

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Customer Service

Shipping Information

Shipping Details

  • We ship via USPS Priority Mail.
  • Select heavy or oversized orders may ship UPS Ground.

Shipping Rates

US Ground Shipping Rates
Order TotalShipping Rate
$0-$74.99 $7.95
$75 and up Free
Alaska, Hawaii, US Territories and Puerto Rico
Order TotalShipping Rate
$0-$49.99 $22.95
$50-$75 $24.95
$75.01-$100 $26.95
$100.01-$150 $28.95
$150.01-$200 $30.95
$200.01-$300 $32.95
$300.01+ $34.95

Delivery Time

We generally ship in stock orders from our factory within two business days. USPS Priority Mail can take up to three additional days to be delivered, depending on location. UPS Ground may take up to five business days.

Additional State Shipping Charges

Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virigin Islands add $15. We cannot guarantee timely shipping to these locations.

International Customers

Please contact customer service by email [email protected] or call us at 845 353 4566.

Tracking your order

When we ship your order, you will receive an email with your tracking number. Please use this reference to track your order. If you have any questions, please email us at [email protected] or call us at 845-353-4566.

Returns and Exchanges

Return and Exchange Policy

We just know you are going to love everything you receive from the Soap and Paper Factory. However, for a full refund, please return items in original condition and packaging within 30 days from date of receipt. We cannot accept opened products. We will process a credit on the same account to which your purchase was originally made.

We will absolutely replace any product damaged during shipment. Just contact us and we’ll get you a replacement immediately.

You can ship your returns to:

Soap & Paper Factory
1 Kings Highway Tappan NY 10983

We can make it easier for you to return by providing a USPS return service label if you contact us by email at [email protected] or calling us at 845-353-4566. However, shipping and handling fees are not refundable on returns. These fees will be deducted from your return. $7.95 for one item returned/exchanged. $9.95 for two or more returned/exchanged.